AMMONITE ELECTRICAL SERVICES
Terms and Conditions
Terms & Conditions
Ammonite Electrical Services
For the purpose of these terms and conditions the following words shall have the following meanings:
1.1. The ‘Business’ shall mean Ammonite Electrical Services.
1.2. The ‘Customer’ shall mean the person for whom the Business agrees to carry out works/and or supply materials.
1.3. The ‘Engineer’ shall refer to the Proprietor of Ammonite Electrical Services, Mr David Whitehead.
2. The Business reserves the right to refuse or decline work at its own discretion.
2.1. The Customer is to advise the Engineer of the location of any concealed water, gas, electrical, telephone or other services prior to the commencement of the installation work. In the absence of such advice, the Business cannot accept liability for damage to these services or consequential loss due to the services being damaged.
3. Cables will be concealed where possible but will be surface run where, in the opinion of the Engineer this is impractical. However, this will always be decided in agreement with the Customer prior to works commencing.
3.1. The Customer is to advise the Business in writing of the location of any asbestos or asbestos type material that can be found on the premises. Should asbestos or a material suspected of being asbestos is found in areas other than where previously documented, the Business reserve the right to request that samples of the material are tested in accordance with the Control of Asbestos Regulations 2006 at no cost to the Business.
3.2. It is the Customer’s responsibility to move all stock/or any obstruction that may impede our Engineer during any electrical works.
3.3. Lifting of carpets/flooring will be carried out by our Engineer. Whilst every care will be taken, we cannot accept responsibility for carpets replaced not as originally fitted.
3.4. The Business does not make any allowances for re-decorating or re-plastering in any capacity. Upon completion of works the work area will be left clean and tidy.
3.5. The total charge to the Customer shall consist of the cost of the materials supplied by the Business and the amount of time spent by the Engineer in carrying out works (including all reasonable time spent in obtaining un-stocked materials) charged in accordance with the Business’s current hourly rates and minimum charges.
4. Waste Disposal Policy
4.1. The Business is registered with the Environment Agency as a lower tier waste carrier, registration number CBDU310914. Where practicable, all recyclable waste materials produced as a result of any work performed by the Business will be removed from site for environmentally sound disposal under the terms of the permit. This does not include any waste packaging from customer-supplied parts, and it will not be possible to remove large items or waste that is classed as non-recyclable. It will be the responsibility of the client to dispose of such waste in a responsible manner.
5. Fixed Price Work
5.1 Fixed Price Work shall be given as a firm cost, (manifest errors exempted) including labour and materials. All costs are inclusive of VAT
5.2 Where a written estimate has been supplied to the Customer, the total charge to the Customer should not exceed the time quoted in the estimate by more than 20% although it will be revised in the following circumstances:
a) If after submission of the estimate the Customer instructs the Business (whether orally or in writing) to carry out additional works not referred to in the estimate.
b) If after submission of the estimate there is an increase in the price of materials.
c) If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
d) If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.
6. Estimates are only valid for a period of 30 days from the date of the estimate.
7. Where the date/and or time for works to be carried out is agreed by the Business with the Customer, then the Business shall use all reasonable endeavours to ensure that the Engineer shall attend on the date and at the time agreed. However, the Business accepts no liability in respect of the non-attendance or late attendance on site of the Engineer or for the late or non-delivery of materials.
7.1. Should the Engineer not be able to enter the property at the time of the confirmed appointment due to no fault of the Engineer, the Customer may be subject to a charge of £60 at the Business' discretion.
7.2. Should the Engineer arrive at the property at the agreed date/time and not be able to carry out the works or inspection due to no fault of the Engineer, the Customer will be subject to a charge of £60. (Egs include where a Tenant does not answer or refuses to allow entry & the Customer (Landlord) is unable to attend. Or due to matters beyond the Engineer’s control, it has been proven not possible to carry out the works safely or within industry guidance and regulations.)
7.3. The works shall be carried out during normal working hours, 9.00am to 6.00pm Monday to Friday, unless alternative arrangements have been made in writing to the Customer.
7.4. Any parking charges, congestion charges, low emission zone charges incurred by the Engineer will be passed onto the Customer.
7.5. Where key-collection from an Estate Agent for a property is required, an additional fee based on the Business’ ongoing-hourly rate may be added to the cost of the works being undertaken, in agreement with the Customer.
8. The Business will not be under any obligation to provide an estimate to the Customer and shall only be bound (subject as hereinafter) by estimates given in writing to the Customer. The Business shall not be bound by any estimates given orally or in which manifest errors occur.
9. Our prices assume that work will be carried out as per the agreed proposal between the Customer and the Business. Variations to the agreed proposal, abnormal working conditions or any other work found to be necessary at the time of installation may be subject to additional charges.
10. The Contract for works
10.1. Unless the Customer has requested the Engineer to carry out urgent repairs or maintenance, under the Consumer Rights Act 2015 the Customer may cancel a contract within 14 days. If the job has been agreed and booked in less than 14 days or if you agree the service will start within this time, you may be charged for what you’ve used. To that end, a fee of 25% of the total estimate will be made to cover administration costs and the return of any goods to suppliers if less than 5 days are remaining.
11. Invoices are due for payment within 7 calendar days upon receipt of the invoice unless there has been an alternative written agreement in place with David Whitehead (Business Proprietor).
11.1. The Business does not accept any responsibility for payments lost or delayed in the post.
11.2. Domestic projects exceeding £1000 will require a deposit of 30% before the work can commence. This amount will need to be received 1 week prior to the works commencing. Payment may be made by bank transfer or cash.
11.2.1. EVCP (Electrical Vehicle Charge Point) installations for domestic properties will require a £500 deposit towards the cost of the charger purchase itself before the work can commence. This amount will need to be received 1 week prior to the works commencing. Payment may be made by bank transfer or cash.
11.3. Payment for works (or the remainder of the works where a deposit has been paid) can be made by bank transfer, cheque, or cash. Card payment will also be made available if that option is requested by the Customer and the invoice totals £500 or less.
11.4. Should an invoice remain unpaid upon its due date, a reminder will be emailed to the Customer. Should a further seven days elapse without payment being received, a second reminder will be emailed to the Customer. After 21 days have elapsed from the original date of the invoice, and if no communication has been received from the Customer, the Business reserves the right to inform the Customer that the Business will instructing their preferred business to recover the debt; the subsequent cost incurred by this, will also need to be paid by the Customer.
11.5. The Business reserves the right to add any cost incurred, inclusive of legal fees, in the pursuit of payment to the amount owed.
11.6. If an invoice remains unpaid upon its due date but is then settled by the Customer following receipt of a reminder, (11.4) should the Business carry out a further job at any point for that Customer the Business reserves the right to either request payment up-front before any works can commence, or reduce the number of days the Invoice is due to anything between 1 to 7 calendar days. (See also points 11. and 2.)
12. Title of Goods
12.1. Title to any goods, supplied by the Business to the Customer, shall not pass to the Customer but shall be retained by the Business until full payment has been made.
12.2. The Business shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Business.
12.3. For the purpose specified in (12.1) above, the Business or any of its agents or authorised representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof are installed, stored, or kept, or is reasonably believed so to be.
12.4. The Business shall be entitled to seek a court injunction to prevent the Customer from selling, transferring, or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, and until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value and the Customer shall forthwith, upon request, provide the Business with a certificate or other evidence of such insurance.
13. Material Collection
Collection of non-stock items is chargeable with the below in mind:
a) Time taken to do so will be kept to a minimum.
b) The Customer will be informed wherever possible when the Engineer leaves the premises.
c) If the collection time is likely to exceed 45 minutes the Customer will be additionally informed of the circumstances.
d) The collection of materials which should be normally stocked items is non-chargeable.
14. The Guarantee
14.1. The Business offers a guarantee (the Guarantee) on all work performed by its Engineer for a period of 12 months (the Guarantee Period) from completion of the works. If, within the Guarantee Period, the Customer notifies the Business in writing that it is not wholly satisfied with the works with reasonable justification and detail of why he/she is not wholly satisfied and subject to the Customer affording the Business and its insurers the opportunity of both inspecting such works, the Business or its insurers undertake to carry out any necessary remedial works if appropriate.
14.2. The Customer accepts that if he/she fails to notify the Business as stated in this Clause 14 then the Business shall not be liable in respect of any defects in the works carried out.
14.3. Under the Consumer Rights Act 2015, you can ask the Business to repeat or fix the service if it’s not carried out with reasonable care and skill, or get some money back if the Business can’t fix it. If a price has not been agreed upfront, what you’re asked to pay must be reasonable. If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.
15. All products and materials are covered by their manufacturer’s standard warranty. However, the manufacturer’s warranty does not cover labour cost for replacement products to be fitted.
15.1. Any products that require replacement under the manufacturer’s warranty will be subject to a discounted labour charge of £50 for the first hour, and £18 per ongoing half-hour.
16. The Business Guarantee
16.1. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force for materials used.
16.2. The Guarantee will be null and void if the work/appliance completed/supplied by the Business is:
a) Subject to misuse or negligence.
b) Repaired, modified, or tampered with by anyone other than the Business operative.
c) The Business will not guarantee any work undertaken on instruction from the Customer and against the written or verbal advice of the Engineer.
d) The Business will accept no liability for, or guarantee suitability, materials supplied by the Customer and will accept no liability for any consequential damage or fault.
e) Work is guaranteed only in respect of work directly undertaken by the Business and where payment in full has been made.
f) Any non-related faults arising from recommended work which has not been undertaken by the Business will not be covered under this Guarantee.
g) The Business shall not be held liable or responsible for any damage or defect resulting from work not covered fully under the Guarantee or where recommended work has not been carried out.
17. These terms and conditions may not be released, discharged, supplemented, interpreted, varied, or modified in any manner except by an instrument in writing signed by a duly authorised representative of both the Business and Customer. Further, these terms shall prevail over any terms and conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Business; by entering into a contract with the Business the Customer agrees irrevocably to waive the application of any such terms and conditions.
18. The Business shall not be liable for any delay or the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control and the Business shall be entitled to a reasonable extension of time for performing such obligations.
19. The Business shall only be liable for rectifying works completed by the Business and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.
20. Unless otherwise informed prior to commencement of work, we will assume, you have in place welfare facilities and that they are available for our Engineer to use.
21. The Business reserve the right to use photographic imagery of works completed and ongoing, for Business content. Should you not wish for us to use imagery relating to your property, please confirm this in writing.
22. COMPLAINTS POLICY (As per the Business website)
22.1. “We always endeavour to provide the best service and products for our Customers. However, on rare occasions we recognise that there may be times where our Customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual exacting standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call David on 07568 326999, or write to us at the address found on the Invoice, or email David Whitehead at ammoniteelectrical@gmail.com We aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact Which? Trusted Traders in the first instance on 0117 456 6031.”
23. These terms and conditions and all contracts awarded between the Business and Customer shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English Law.
24. These terms and conditions do not affect your statutory rights.
Last updated 4th October 2023
Ammonite Electrical Services
For the purpose of these terms and conditions the following words shall have the following meanings:
1.1. The ‘Business’ shall mean Ammonite Electrical Services.
1.2. The ‘Customer’ shall mean the person for whom the Business agrees to carry out works/and or supply materials.
1.3. The ‘Engineer’ shall refer to the Proprietor of Ammonite Electrical Services, Mr David Whitehead.
2. The Business reserves the right to refuse or decline work at its own discretion.
2.1. The Customer is to advise the Engineer of the location of any concealed water, gas, electrical, telephone or other services prior to the commencement of the installation work. In the absence of such advice, the Business cannot accept liability for damage to these services or consequential loss due to the services being damaged.
3. Cables will be concealed where possible but will be surface run where, in the opinion of the Engineer this is impractical. However, this will always be decided in agreement with the Customer prior to works commencing.
3.1. The Customer is to advise the Business in writing of the location of any asbestos or asbestos type material that can be found on the premises. Should asbestos or a material suspected of being asbestos is found in areas other than where previously documented, the Business reserve the right to request that samples of the material are tested in accordance with the Control of Asbestos Regulations 2006 at no cost to the Business.
3.2. It is the Customer’s responsibility to move all stock/or any obstruction that may impede our Engineer during any electrical works.
3.3. Lifting of carpets/flooring will be carried out by our Engineer. Whilst every care will be taken, we cannot accept responsibility for carpets replaced not as originally fitted.
3.4. The Business does not make any allowances for re-decorating or re-plastering in any capacity. Upon completion of works the work area will be left clean and tidy.
3.5. The total charge to the Customer shall consist of the cost of the materials supplied by the Business and the amount of time spent by the Engineer in carrying out works (including all reasonable time spent in obtaining un-stocked materials) charged in accordance with the Business’s current hourly rates and minimum charges.
4. Waste Disposal Policy
4.1. The Business is registered with the Environment Agency as a lower tier waste carrier, registration number CBDU310914. Where practicable, all recyclable waste materials produced as a result of any work performed by the Business will be removed from site for environmentally sound disposal under the terms of the permit. This does not include any waste packaging from customer-supplied parts, and it will not be possible to remove large items or waste that is classed as non-recyclable. It will be the responsibility of the client to dispose of such waste in a responsible manner.
5. Fixed Price Work
5.1 Fixed Price Work shall be given as a firm cost, (manifest errors exempted) including labour and materials. All costs are inclusive of VAT
5.2 Where a written estimate has been supplied to the Customer, the total charge to the Customer should not exceed the time quoted in the estimate by more than 20% although it will be revised in the following circumstances:
a) If after submission of the estimate the Customer instructs the Business (whether orally or in writing) to carry out additional works not referred to in the estimate.
b) If after submission of the estimate there is an increase in the price of materials.
c) If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
d) If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.
6. Estimates are only valid for a period of 30 days from the date of the estimate.
7. Where the date/and or time for works to be carried out is agreed by the Business with the Customer, then the Business shall use all reasonable endeavours to ensure that the Engineer shall attend on the date and at the time agreed. However, the Business accepts no liability in respect of the non-attendance or late attendance on site of the Engineer or for the late or non-delivery of materials.
7.1. Should the Engineer not be able to enter the property at the time of the confirmed appointment due to no fault of the Engineer, the Customer may be subject to a charge of £60 at the Business' discretion.
7.2. Should the Engineer arrive at the property at the agreed date/time and not be able to carry out the works or inspection due to no fault of the Engineer, the Customer will be subject to a charge of £60. (Egs include where a Tenant does not answer or refuses to allow entry & the Customer (Landlord) is unable to attend. Or due to matters beyond the Engineer’s control, it has been proven not possible to carry out the works safely or within industry guidance and regulations.)
7.3. The works shall be carried out during normal working hours, 9.00am to 6.00pm Monday to Friday, unless alternative arrangements have been made in writing to the Customer.
7.4. Any parking charges, congestion charges, low emission zone charges incurred by the Engineer will be passed onto the Customer.
7.5. Where key-collection from an Estate Agent for a property is required, an additional fee based on the Business’ ongoing-hourly rate may be added to the cost of the works being undertaken, in agreement with the Customer.
8. The Business will not be under any obligation to provide an estimate to the Customer and shall only be bound (subject as hereinafter) by estimates given in writing to the Customer. The Business shall not be bound by any estimates given orally or in which manifest errors occur.
9. Our prices assume that work will be carried out as per the agreed proposal between the Customer and the Business. Variations to the agreed proposal, abnormal working conditions or any other work found to be necessary at the time of installation may be subject to additional charges.
10. The Contract for works
10.1. Unless the Customer has requested the Engineer to carry out urgent repairs or maintenance, under the Consumer Rights Act 2015 the Customer may cancel a contract within 14 days. If the job has been agreed and booked in less than 14 days or if you agree the service will start within this time, you may be charged for what you’ve used. To that end, a fee of 25% of the total estimate will be made to cover administration costs and the return of any goods to suppliers if less than 5 days are remaining.
11. Invoices are due for payment within 7 calendar days upon receipt of the invoice unless there has been an alternative written agreement in place with David Whitehead (Business Proprietor).
11.1. The Business does not accept any responsibility for payments lost or delayed in the post.
11.2. Domestic projects exceeding £1000 will require a deposit of 30% before the work can commence. This amount will need to be received 1 week prior to the works commencing. Payment may be made by bank transfer or cash.
11.2.1. EVCP (Electrical Vehicle Charge Point) installations for domestic properties will require a £500 deposit towards the cost of the charger purchase itself before the work can commence. This amount will need to be received 1 week prior to the works commencing. Payment may be made by bank transfer or cash.
11.3. Payment for works (or the remainder of the works where a deposit has been paid) can be made by bank transfer, cheque, or cash. Card payment will also be made available if that option is requested by the Customer and the invoice totals £500 or less.
11.4. Should an invoice remain unpaid upon its due date, a reminder will be emailed to the Customer. Should a further seven days elapse without payment being received, a second reminder will be emailed to the Customer. After 21 days have elapsed from the original date of the invoice, and if no communication has been received from the Customer, the Business reserves the right to inform the Customer that the Business will instructing their preferred business to recover the debt; the subsequent cost incurred by this, will also need to be paid by the Customer.
11.5. The Business reserves the right to add any cost incurred, inclusive of legal fees, in the pursuit of payment to the amount owed.
11.6. If an invoice remains unpaid upon its due date but is then settled by the Customer following receipt of a reminder, (11.4) should the Business carry out a further job at any point for that Customer the Business reserves the right to either request payment up-front before any works can commence, or reduce the number of days the Invoice is due to anything between 1 to 7 calendar days. (See also points 11. and 2.)
12. Title of Goods
12.1. Title to any goods, supplied by the Business to the Customer, shall not pass to the Customer but shall be retained by the Business until full payment has been made.
12.2. The Business shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Business.
12.3. For the purpose specified in (12.1) above, the Business or any of its agents or authorised representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof are installed, stored, or kept, or is reasonably believed so to be.
12.4. The Business shall be entitled to seek a court injunction to prevent the Customer from selling, transferring, or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, and until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value and the Customer shall forthwith, upon request, provide the Business with a certificate or other evidence of such insurance.
13. Material Collection
Collection of non-stock items is chargeable with the below in mind:
a) Time taken to do so will be kept to a minimum.
b) The Customer will be informed wherever possible when the Engineer leaves the premises.
c) If the collection time is likely to exceed 45 minutes the Customer will be additionally informed of the circumstances.
d) The collection of materials which should be normally stocked items is non-chargeable.
14. The Guarantee
14.1. The Business offers a guarantee (the Guarantee) on all work performed by its Engineer for a period of 12 months (the Guarantee Period) from completion of the works. If, within the Guarantee Period, the Customer notifies the Business in writing that it is not wholly satisfied with the works with reasonable justification and detail of why he/she is not wholly satisfied and subject to the Customer affording the Business and its insurers the opportunity of both inspecting such works, the Business or its insurers undertake to carry out any necessary remedial works if appropriate.
14.2. The Customer accepts that if he/she fails to notify the Business as stated in this Clause 14 then the Business shall not be liable in respect of any defects in the works carried out.
14.3. Under the Consumer Rights Act 2015, you can ask the Business to repeat or fix the service if it’s not carried out with reasonable care and skill, or get some money back if the Business can’t fix it. If a price has not been agreed upfront, what you’re asked to pay must be reasonable. If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.
15. All products and materials are covered by their manufacturer’s standard warranty. However, the manufacturer’s warranty does not cover labour cost for replacement products to be fitted.
15.1. Any products that require replacement under the manufacturer’s warranty will be subject to a discounted labour charge of £50 for the first hour, and £18 per ongoing half-hour.
16. The Business Guarantee
16.1. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force for materials used.
16.2. The Guarantee will be null and void if the work/appliance completed/supplied by the Business is:
a) Subject to misuse or negligence.
b) Repaired, modified, or tampered with by anyone other than the Business operative.
c) The Business will not guarantee any work undertaken on instruction from the Customer and against the written or verbal advice of the Engineer.
d) The Business will accept no liability for, or guarantee suitability, materials supplied by the Customer and will accept no liability for any consequential damage or fault.
e) Work is guaranteed only in respect of work directly undertaken by the Business and where payment in full has been made.
f) Any non-related faults arising from recommended work which has not been undertaken by the Business will not be covered under this Guarantee.
g) The Business shall not be held liable or responsible for any damage or defect resulting from work not covered fully under the Guarantee or where recommended work has not been carried out.
17. These terms and conditions may not be released, discharged, supplemented, interpreted, varied, or modified in any manner except by an instrument in writing signed by a duly authorised representative of both the Business and Customer. Further, these terms shall prevail over any terms and conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Business; by entering into a contract with the Business the Customer agrees irrevocably to waive the application of any such terms and conditions.
18. The Business shall not be liable for any delay or the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control and the Business shall be entitled to a reasonable extension of time for performing such obligations.
19. The Business shall only be liable for rectifying works completed by the Business and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.
20. Unless otherwise informed prior to commencement of work, we will assume, you have in place welfare facilities and that they are available for our Engineer to use.
21. The Business reserve the right to use photographic imagery of works completed and ongoing, for Business content. Should you not wish for us to use imagery relating to your property, please confirm this in writing.
22. COMPLAINTS POLICY (As per the Business website)
22.1. “We always endeavour to provide the best service and products for our Customers. However, on rare occasions we recognise that there may be times where our Customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual exacting standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call David on 07568 326999, or write to us at the address found on the Invoice, or email David Whitehead at ammoniteelectrical@gmail.com We aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact Which? Trusted Traders in the first instance on 0117 456 6031.”
23. These terms and conditions and all contracts awarded between the Business and Customer shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English Law.
24. These terms and conditions do not affect your statutory rights.
Last updated 4th October 2023
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